Social Media Tools Week – Review Video

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During the week of November 16-20, I attended and participated in the Social Media Tools Week.  I only wish I could have taken the entire week as vacation so I could have attended every minute of the presentations. All of the speakers are active social media practitioners and were from both the USA and abroad. With over 30 speakers there were many topics to cover and the sessions ran from 8 AM to 8 PM.

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There were presentations strictly on strategy, social media overviews, and tools, tools and more tools.  I thought it was well balanced on the strategy and tool side.  There were some excellent examples used about real companies and their successes. On the tool side, Twitter, LinkedIn and Facebook had some excellent step by step use presentations.  They were the kind you would typically have to pay for to get 45 minutes of the behind the scene tips and techniques.

On Thursday, the reporting tools were presented with a very knowledgeable resource from Techrigy, Sysomos, ScoutLabs, and Filtrbox

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On Tuesday November 17, 2009, I gave a presentation titled Social Media Tool Selection Strategies.  If you are interested in seeing my slide presentation take a look on Slideshare for the slidedeck.   I talked about the selection of the tactical tools such as LinkedIn, Youtube, Slideshare, Facebook, etc.  My approach was to share with everyone reasons for doing an assessment first to fully understand the social landscape as the core to making the selection of the right starting tools. This is especially important if you have a finite budget, limited resources and time constraints.

I used some good examples such as Dell, Zappos, Mayo Clinic, Louis E. Page Company, and Project Girl to highlight goals/objectives, strategies and tools selected.

I have included a quick video post of my personal impressions about giving a webinar for an international virtual conference with over 2000 attendees:

Did you attend Social Media Tools Week (#smtw)? What was your favorite presentation?

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Twitter Weekly Updates for 2009-11-15

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How can social media help my business? Part 2

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In Part 1 of this series, I suggested you look at your existing marketing content to see how you might re purpose this for social media.  We created 5 new pieces of content from your company’s Frequently Asked Questions. For Part 2, let’s work on what you can do with this new material.

Creating social media accounts  – its about people

Next, let assume that you aren’t currently on any social media site – you will have to create a couple of accounts at some social media sites.  Remember these are not anonymous business accounts.  Decide what staff person is interested and willing to participate on social media sites and is ready with your support to do this long term. Allocate a set amount of time each day or each week, create guidelines and policies for this individual that support your business goals.

1. Create accounts at Youtube.com, pitchengine.com, Ezine or doc.com, Slideshare.net, and Itunes.

2. Write and edit your article

3. Edit your video clip with free, simple video editing software. Windows Movie Maker and Flip Video editing software are both free products.

4. Build a PowerPoint presentation of less that 10 slides. use only 1 intro slide with contact info on it and repeat as first and last slide.

5. Create an audio file from the separate digital recording of the Q&A interview (should be done at the same time as the flip video recording.

Tips: Brand your video or slide set with a title, your website and contact info to the beginning and end of clip/presentation. Also make sure you introduce each person in the audio recording prior to the interview so you capture that in sound.

Add appropriate content to social media sites

1. Post article on enews sites, pitchengine.com, event on your website, trade website, online news site and local news paper.

2. Post video on Youtube.com and your website/blog.  Share the link with your connections.

3. Upload audio to Itunes.com in the podcast category. Share with your connections.

4. Add the PowerPoint slides to Slideshare.net.  Share with your connections.

Tip:  Make sure you use the tag features for each social media site.  This is especially important for the video, audio and slide content.

Then make sure your customers know about this free information by

  • Send email out to your mailing list giving them the links to wherever you posted content.
  • Update your status on any active social media sites.
  • Ask every employee at the company (and yes, they are on social media) to do the same.

For traditional marketing efforts, add the link into your next print newsletter, add as note in your invoices, add as signature in your emails and on any letters.

Next month, pick another piece of marketing material, previous article or interview and start the process over again.

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How can social media help my business? Part 1

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This is a good question and one that I have been asked at every meeting I have with a business.  You are not

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alone in asking. As business owners, we are concerned with the return of investment of our time, any costs involved and we want to see change and sales revenue increase right away.  If this is a hard question for you to answer even to yourself, perhaps, you are asking the wrong question.

The start of customer engagement

If you are interested in true customer engagement, I believe your question should change to “How can I use social media to help others?”

I define social media this way: It is a two-way conversation via the Internet (from many to many) bringing shared knowledge that benefits and brings value to the people involved.

What value can the knowledge you have of your business, products, personal passions, or favorite activities have to others?

What if you freely shared that information?

Social media works by sharing your content via text, images, slides, video or audio. Businesses win by solving problems.  Customers win by educating themselves using the media that best suits their lifestyle, time availability and depth of knowledge. All this is done in the space/place that each individual spends his available time.

So then, what should I do?

First, its OK to take baby steps with social media. You have my permission to do little things.

Second, don’t make a sales pitch and this is not just free advertising.

So, lets get started.

It helps to take marketing materials already created and just re purpose them.  For example, most every business has a list of frequently asked questions or could come up with this pretty quickly.

Using this material as our knowledge base, here are some ideas:

1. Collect frequently asked questions used in your business
2. Write it up as an article between 300 and 500 words.
3. Video yourself or others answering each question (video each question separately and make answers between 60 secs and 1 1/2 minutes max).
4. Have someone else record, separately, the audio for the interview /answer questions video, with digital recorder( mp3) Length should be the same as the video.
5. Create a slide show of the Q & A with good product pictures. Answer the questions using product pictures or step by step pictures and limited text.

You have just created 5 pieces of original content that can be placed on no less than 5 different types of social media sites as well as being added to your very own website.

Stay tuned for Part 2 where we will talk about what to do with this new content in the social web.

Do you have content you can already use?

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