Twitter in 140 Pieces Wk of 2010-03-28

  • Just started following 'mwestrum' on SlideShare. http://slidesha.re/cJsgbz #
  • It must be spring, soccer is starting. Madison FC Black & Gold is the club to follow for U18 excitement. What colors are you sporting? #
  • RT @engage365: Free Webinar #engage365 – Aligning S/M Strategy w Assn Events by @jeffkorhan http://ow.ly/1pPoE April 7 at 1p ET #eventprofs #
  • via: @miri_orgchange: luv combining passion w/profession! Am yoga teacher & have been using social media to for classes/events. #
  • via @GoogNet4Madison Have you nominated Madison for Google Fiber? http://bit.ly/aWDLMi What are you waiting for?!#madfiber #
  • Considering opportunity to speak to Bike Tour Operators mtg on some advanced ideas on social media. Combining passion with profession! #
  • Social Minute http://bit.ly/9raWO3 Take 20 minutes a day to begin your social media engagement. List of 3 things – 20 min #
  • Just started following 'danielalfon' on SlideShare. http://slidesha.re/97IxOt #
  • Iowa County Entrepreneurs are a great bunch – New community kitchen to provide outlet for tasty new products. I heard the word chocolate. #
  • RT @xeesm XeeSM http://tinyurl.com/yavk28j This social business relationship SRM tool is my go to partner for 2010. #
  • RT: @endresultmrktng What motivates us?: new marketing and brain research (part 6 of 10) http://bit.ly/dsuxwM #
  • #madfiber video for google fiber in madison played for 50 people at #madsionsmc

    WENDY SOUCIE 608-225-1985 #

  • #madisonsmc event waiting for troy janisch to present video strategy

    WENDY SOUCIE 608-225-1985 #

  • Just started following 'catherinetryon' on SlideShare. http://slidesha.re/9oXL5H #
  • Confirmed speaking date for PMI Madison/South Central WI on May 21 covering Xeesm for Product Management in a Project Management 2.0 World #
  • RT @xeesm Social Media Application Platform http://bit.ly/a8BORv this is all about social business – act on customer needs! #
  • Looking at: http://twitthis.com/flqkn7 #
  • RT: @endresultmrktng What motivates us?: new marketing and brain research (part 6 of 10) http://bit.ly/dsuxwM #
  • Nestle faced with Facebook fiasco | Thoughts on Blogs | Wk 03-21-10: Back in September, I responded to a post by  … http://bit.ly/aoyEZW #
  • Just uploaded 'Madfiber hopes to attract Google's High Speed Fiber to Madiso…' to SlideShare. http://slidesha.re/b5FPKe #
  • Twitter in 140 Pieces Wk of 2010-03-21: Google fiber project RFI for Madison | Interview of Preston Austin Imby.i… http://bit.ly/ddouBO #

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Nestle faced with Facebook fiasco | Thoughts on Blogs | Wk 03-21-10

Back in September, I responded to a post by  Rick Speciale, a fellow Social Media Academy alumni from Australia who had been

Nestle is learning the hard way about listening to its audience

Nestle is learning the hard way about listening to its audience

researching various blue chip companies and how they were managing their social media efforts.  His post Nestle Social Media: “Nestea plunge in sentiment and how to fix provided some insight into what, at the time, seemed to be steps into social media – even if it was pushing command and control mentality.

Well, apparently they didn’t learn anything.  Here is a copy of a Nestle post from Tech.Blorge off their FaceBook fan page

“The moderator of the Facebook page didn’t take kindly to this, and warned, “We welcome your comments, but please don’t post using an altered version of any of our logos as your profile pic–they will be deleted,” before responding to one reply to this by saying, “Thanks for the lesson in manners. Consider yourself embraced. But it’s our page, we set the rules, it was ever thus.””

Here is my September response to Rick’s original post:

My response is backed by information from the Social Media and PR Summit I had recently attended.  Paula Berg of Southwest Airlines (and chief social media / blogger) who gave an interesting assessment of what they did wrong in navigating the social media world as they started to blog. They did learn from it and then did do more things right than wrong in the use of social media – specifically blogging, during some troubled times.

Overall, being upfront when problems occur, getting others, including the company to explain how they interpreted the issue, and
being actively engaged with the conversation helped to reduce the sensationalism of each occurrence.

The three examples she provided were:
1) a customer was asked to change their clothes (too revealing). That story hit the bloggers as discrimination and SWA tried to just ignore it.  Wrong effort.

2) The second example was a decision to eliminate open seating on SWA flights. It was going to be eliminated based on internal
company opinion. Instead they asked the blogosphere. Over 700 comments were received that indicated they should keep it. And they
did.

3) Last was an incident involving 2 girls who were so badly behaved on a flight that the police were called when they landed. The girls
immediately made videos and held press conferences, claiming they did nothing wrong except they were good looking. This time SWA took immediate action and released interviews from people on the plane, SWA representatives, talked to bloggers and posted their own story on the SWA blog.  A much reduced situation to be sure compared to the prior incident.

Listen to your audience

I don’t want to say that issues about airline seating are exactly comparable with dealing with a repressive regime, but what I think this
points out is that authentic communication, listening to your readers and customers, reacting quickly via Internet can help manage
problems and overall keep the trust that customers have with companies.

I think that you are right in suggesting that Nestle needs to have a more visible dialogue with people who eat and invest in Nestle.  And what if the overall sentiment is that they should pull out of the current supply chain because of the negative sentiment? I would think they should take the advice or leanings of the public since we know what a viral, Internet-connected crowdsource can do to spread bad info.

Apparently Nestle has not learned much?  What do you think?

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Twitter in 140 Pieces Wk of 2010-03-21

  • Google fiber project RFI for Madison | Interview of Preston Austin Imby.info: When Google speaks, people listen.  … http://bit.ly/9KrEDT #
  • so #FF @MadCityAds a sharp cookie who gets the social aspect of media and will bend over backwards on your web project #
  • RT @LaurelinMadison: Some additional #FF with great stuff! @daveneelsen @cyberdivava @TheSunQueen @Jenovate @ThriveHere #
  • RT @AccelMad: Thrive helps connect the dots http://bit.ly/druQc4 /via @WiStateJournal @ThriveHere #
  • Next Social Media Club meeting 3/23 at AMFam Madison register for free sponsored evening on Video – get yours reviewed http://bit.ly/a1JGjm #
  • Next Social Media Club meeting 3/23 at AMFam Madison register for free sponsored evening on Video – get yours reviewed http://bit.ly/a1JGjm #
  • Check this video out — Preston Austin on #Madfiber and Google's fiber network http://youtu.be/RhdO_WxPeU4 #
  • Just commented on 'Laura Gainor Utilizing Social Media' on SlideShare. http://slidesha.re/c8XJui #
  • Just started following 'LauraGainor' on SlideShare. http://slidesha.re/aOr6Sa #
  • Social Media Club presents: Video with American Family's Troy Janisch. 3/23 Free pls register @ http://madisonsmcmarch.eventbrite.com #
  • had a brilliant #Twitter201 workshop today.Covered biking, ag parts, agency, graphic design, web development, academia-yes all using twitter #
  • RT: @endresultmrktng What motivates us?: new marketing and brain research (part 5 of 10) http://bit.ly/c7mSGG #
  • Google offering Fat Fiber to one city. Madison pursuing the RFI. I would pay for Google Fiber http://post.ly/TG08 #
  • RT @ThriveHere: RT @GoogNet4Madison: Network Engineers want a fat carrier – No diets here #madfiber http://post.ly/TG08 #
  • RT @wiscsbinfo: More great insights from @ThriveHere: WARF: A Model of Technology Transfer Partnership http://bit.ly/9PJDhr #madison #
  • #twitter201 @wisconomy use Twitter to research trending topics. twittscoop pulls from different sources than regular search engines #
  • RT @madcityads: listening 2 Brian Hutchinson present Twitter For Business 201 Workshop @wisconomy @techpr @wendysoucie #twitter201 #
  • One Riot is a broad search tool realtime that @Wisconomy showing us at #twitter201 workshop Madison wi #
  • RT @ThriveHere: Got something to say about the future of #rail in #Wisconsin Tell the DOT now, they're planning! http://bit.ly/a2h6eJ #
  • Social Media Breakfast Madison | Do It Yourself Video | February 2010: SMB Madison February Meeting Covers Video
    I… http://bit.ly/98h7km #
  • Just uploaded 'Twitter201 031510' to SlideShare. http://slidesha.re/c5WS88 #
  • #aafmadison Disney now expects social media to be a part of every campaign. #
  • #aafmadison sometimes Disney Yellow Shoes needs to create a story to match campaign #
  • #aafmadison Disney's newest resort is Aulani and Will Gay designed the new logo – yes released #
  • #aafmadison George Lucas gave Disney Yellow shoes free range in using star wars in creative ways #
  • #aafmadison Disney often brings in other brand stories in conjunction with theirs. StarWars weekend is good example used in commerical #
  • #aafmadison Disney promotion for Lilo and stitch scheduled for 3 months kept up 6 mths positive reception. skid marks were stolen #
  • #aafmadison Going to disney campaign now includes American Idol with new event at the park #
  • #aafmadison People like to see the Superbowl – I am going to Disney Land commercial just the way it is #
  • #aafmadison Disney Princess marathon promotion glass slipper with tread – Finish before Midnight #
  • Disney Yellow ' #
  • #aafmadison Walt Disney – if in good mood was said to have his "yellow shoes on" #
  • #aafmadison Disney knew that if people are entertained, they can forgive the advertising #
  • Even disney integrated stories into every touch point they could across every multi media at their disposal #
  • so here we are with Will Gay creative director of Disney Yellow Shoes creative #aafmadison #
  • American Ad Federation Madison presentation Social Media Tool Selection. aafmadison.com for more info.Will Gay, Disney Creative keynote #
  • Still meet. Didnt you send me a copy of one. Will look up

    WENDY SOUCIE 608-225-1985 #

  • Just uploaded 'AAF Madison | Social Media Tool Selection | Wendy Soucie' to SlideShare. http://slidesha.re/aLa6vM #
  • Twitter in 140 Pieces Wk of 2010-03-14: what are your best suggestions for custom Twitter backgrounds? #
    I'm atte… http://bit.ly/cZpfuy #
  • The Art of Filming an Interview | Top One Report | In My Opinion: Image via CrunchBase

    “First and foremost, int… http://bit.ly/9H8GWt #

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Google fiber project RFI for Madison | Interview of Preston Austin Imby.info

When Google speaks, people listen.  When Google offers to bring fast fiber networks into a city, people react. When Google suggest

Even the cows are looking forward to better connection speeds if Google Fiber lands in Madison.

that we might all be able to work on a 1G network with a little cooperation, organization and commitment, people take action. That’s what Madfiber.net is all about.  Even the cows want Google Fiber!

Town hall meeting educates the public

I attended the recent town Hall style meeting designed to educate the public on the RFI that the City of Madison is pursuing to win the hearts and mind of Google.  Community members of all flavors were present including city council, geeks, techies, grandmas, kids, business professionals, TV, radio, and newspapers eager to hear the opinions of the greater Madison community.

Ice cream flavor makes for sweet deal

Babcock Hall has even created a new flavor of ice cream to honor the Google Fiber interest.  I tasted it and it was very good.  I didn’t see it before it melted a little but it had candy pieces that were Google’s colors, granola for fiber, and nuts.   I am sure it had chocolate or I wouldn’t have liked it so much!

Interview of Preston Austin sets the stage for uploads

I had a chance to interview Preston Austin, co-founder of IMBY.info, and to my knowledge a pack leader in the fight to attract Google.  He leads a group who is generating action to convince Google  to extend its boundaries into every aspect of our community, beyond their very secure office in Madison.

If you are interested in participating and wish to speak your mind about this topic, here is your connection touch point:

Local website with all social touch points for Madison’s Google Fiber Network

You can find links to upload videos, pictures, post comments, fill out surveys, and state your opinions. March 26, 2010 is the big deadline for submitting the RFI and we need you on the Fan base on Facebook.

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Social Media Breakfast Madison | Do It Yourself Video | February 2010

SMB Madison February Meeting Covers Video

In February and March 2010 Social Media Breakfast Madison is covering Do It Yourself and Professional Video topics.  Brandyn Olson of Requisite Video provided the presentation for February and Sandy Kallio provided reporting duties.

First steps

  • Set goals for your video.
  • What are you trying to do?
  • What results do you desire?
  • Have a call to action.

Other points to consider

  • Research your audience and have a strategy.
  • Where is your target audience active online?
  • What are the problems and issues they are talking about

Choose your tool (s) carefully with resources in mind.

  • What tools will you use?
  • Where will the video be hosted or embedded?
  • How will you get people to view it?
  • Where is your target market active online and can you reach them through the tools and resources you have?

Test & measure.

  • How will you know it’s working?
  • Views can be misleading.

His example:  Client’s goal was 10 new members in three months. Video by Requisite Video had 100 views, obviously focused on the right audience because 13 converted memberships to the customer in the first month.

FaceBook page considerations

If  you’re on FaceBook have you built an audience so they’re ready and willing to receive your video message?

What do they need to see, hear, feel? Consider your Web page a 24-hour channel. If there’s no video, nothing’s on.

Brandyn Olson talked about Requisite Video’s  FaceBook fan page being more active than his Web site.  He also shared his strategy to spread content over FaceBook and YouTube vs. pages hidden behind pages on the company Web site.

Making the best of what you have.

At the meeting we had a High Definition and regular Flip video, a camera and tripod on display as examples.  In most cases, HD is not crucial. For clients who shoot their own video but want a more professional look, Requisite video will re-edit and post it for them.

Other products to consider are the Kodak Xi8 which has an external mic, or the Sony Bloggie which is HD and allows you to take 5MP stills.  The external mic picup is an important feature for interviews.

Viewers expect quality.

If it’s a great story, they’re willing to sit, listen, watch longer. Tips to improve quality:

  • Stabilize with a tripod, your body, bean bag. Brandyn demonstrated walking, crossing leg over leg facing subject and using both arms for slow panning. Emphasized slow movement to avoid stutter problem.
  • Follow the rule of thirds and focus on the intersections of those spaces for subject placement. Avoid distractions in the background (such as a plant growing out of your subject’s head).
  • Frame so just the top of the head shows.Typically, there’s too much room above the subject. Better to get more floor in the image than than ceiling.
  • Lighting it up. LCD/laptops can make the image darker, so this is essential.
  • Audio quality – or lack of – is the biggest problem with flip cameras. If you need an option for an external mike, consider the Sony camera.
  • Avoid noisy coffee shops, find a quieter place such as a conference room, get close to the subject – especially if a soft speaker, and be aware that as the interviewer your voice will be heard well.  A small tabletop tripod is important and warned about pointing it up and filming your subject’s nostrils.
  • Once you take your video, don’t forget to think about how else you could use the content.  Make it into a podcast, video-cast, and transcribe for a text-based post.

Video content is not search-able… yet.

Until the technology is greatly improved tagging, meta descriptions and file titles on video are the only way anyone can find your information. Don’t forget this step.

The search engines can see that its a video, but unless you tag and describe the contents, its an unknown.  Pay attention to how you tag, and where you post. All of the social sites allow you to tag and add a description which is critical. this is also a good reason to transcribe your video for text-based post. Phonetic searching is coming, but Brandyn sounds less hopeful  since he tried “Sauk Prairie Bald Eagles” and got “George Washington Cape.”

Distribution channels: YouTube, Website, blog, FaceBook, paid placement.

Brandyn talked about YouTube as the hosting platform and that he used to be concerned about traffic loss from his site when the video would end and other video options would pop up for viewers.

He created his own YouTube channel and has two categories for his videos posted there: testimonial videos and promotional videos.

It is suggested that paying attention to how you title the videos, using a video  interview of Midwest Airlines staff as an example of how one could capitalize on that name.

Brandyn talked about the benefits of posting on YouTube: free to start, optimized – the most active place for video.

Brandyn and others talked about archiving video and labeling drives so can find what he needs later. He keeps a list via Google docs but it’s not searchable by key word. Al Falaschi of Widen ( a Madison-based company specializing in digital asset management) said he uses Final Cut Server asset management as a software tool.

Brandyn showed how his company created four videos for a martial arts business, with the first piece short and very upbeat – and with an embedded play list with the other three. Viewers could watch all four or pick what they wanted to see without scrolling down a page.

When NOT to do it yourself.

  • When you’re not sure what results you want
  • When you’re not sure what your message is
  • When your goals are not achievable with the tools and resources you have
  • When you’re branding yourself or your company. Consider professional help for this opportunity to make a great first impression.
  • When your time is worth more than the cost to hire a professional.

Our March Social Media Breakfast Madison on Tuesday, March 30th at Talula Restaurant (802 Atlas Avenue Madison WI), will cover video from the point of view of having others do it for you. Final speakers to be determined.

Please share your video experience and stories in the comments.

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