Social Media in a business organization is no different than any other engagement, strategy or process. It needs to be manageable, scalable and measurable. Wendy Soucie Consulting is teaming up with Xeesm, the leading Social Business Solutions vendor, offering unique ways to help agile teams engage with clients, prospects and partners in the social web.
Three needs of social business engagement
You don’t need to be a blogger or twitterholic to professionally and successfully engage with your business contacts. Xeesm covers three specific needs of a social business engagement:
- Social Relationship Management. A social relationship manager that helps teams to reach out to more people, effectively to and strengthen business relationships. The key success factor is to help even junior managers to network and build the right relationships like the golf club roaming pros.
- Social Project Management. A social project tool called ‘Flights!’ that lets teams define projects, set goals and objectives and keep business objectives while socializing with customers, partners or prospects. Flights! helps product managers launch products through social media engagement, helps HR managers select the best matching teammates, helps event managers coordinate and manage the social engagement of an event and most importantly sales people to strategically engage with clients. There are over 20 examples how Flights can be used in all kinds of departments and scenarios. One customer described Flights! as the spreadsheet for the social web.
- Customer Engagement System. A social customer engagement system (Social CRM) based on the above technologies called Xeesm/Edge! lets sales teams create more custom sales processes, situation specific engagement models, leverage a powerful predictive model for much higher forecast accuracy and an integrated way to tap into contacts across company departments to resolve the silos within an enterprise.
Xeesm Business Partner
Wendy Soucie Consulting is not only a partner but also an active user of Xeesm. We use the technology to stay in touch with clients, improve our understanding of problems and challenges on top of our clients’ minds and to be more social and approachable.
Why is this solution so important?
As we help our clients to develop a social media strategy and an executable plan, we also help to implement a solution that allows a team to manage and measure progress and success. We help our clients figure out where their customers are and show their teams how to actually get in touch on a day to day basis. We also make the connection through training and support leading solutions to ensure a long-term success model.
Xeesm users,on average, reach more than twice as many contacts than traditional outbound call centers or outbound sales teams. Xeesm users, on average, have a three times higher success rate when connecting with clients in the social web versus connecting via phone and email.
Connect with us to talk more about how Xeesm can help your organization. You can also just create your own account and play with it. There is a free version and you can connect with us in Xeesm.