How does cause marketing benefit business?

Nonprofits by their very nature are in touch with the very human face of the

Kelli Parks Snider, ProjectGirl.org and Girls

Kelli Parks Snider, ProjectGirl.org and Girls

people and public they serve.  Many grassroots causes are entirely dependent on volunteer efforts to get anything accomplished.  Finding creative and non-traditional funding sources is task one these days.  Considering “how” not “if” to use social media to stay connected  and find new funding sources should be the topic at the advisory board table.

Social media at its core is a two-way conversation using Internet technology that brings value to the participants through sharing knowledge and information.

If you are a nonprofit are you investigating the use of social media as a channel to connect with your audience?

Extending manpower and budgets

In the town of Lodi WI, the YMCA of Dane County runs a branch – managing the swimming pool operations, swim lessons, lap swim and providing swim lessons to students. They also run fun and increasing numbers of low cost programs designed for healthy living styles for children, adults and seniors. Clearly only a fraction of the programs would be in place if it weren’t for donations, fees recovered for programs, volunteer supervisors and instructors. At the same time, monies collected allow the YMCA to provide scholarships, such as the Strong Kids Campaign, to individuals and families that otherwise would not be able to participate.

It is important for the directors of any type of program to stay in touch with all aspects of the community at large including those who provide funding, those who participate in various programs and those who need to understand the benefit to the community. Creating a blog, an email newsletter and periodic print updates would be some nice communication additions, if they can either afford the time and/or the cost to do so. But can they afford not to do so?

ProjectGirl.org a grassroots nonprofit in Oregon, WI, was able to use social media (Youtube, LinkedIn, Blogs, Facebook and MySpace), email marketing, and Word of Mouth to generate awareness of a youth activism campaign sponsored by Best Buy.  The success of that campaign gained them over $100,000 for support of their curriculum which teaches girls self esteem and critical thinking using multi media technology, video and art to express themselves.

Today, leaders of nonprofits need to consider alternative sources of funding.  With the contributors of the past now out of work in many cases, recognizing that new partnerships and alliances will need to be formed is at the heart of accomplishing missions.   Social media can help possible alliance partners to find your nonprofit and cause.  It allows you to voice your needs and mission.  It also allows you to initiate conversations with supporters, volunteers and mentors.

Cause Marketing

Companies that join with social causes to sell products not only enhance their image but also improve their bottom line, say University of Michigan researchers. This certainly can help but it also benefits the company in terms of profits.

According to Uday Rajan, one of the Michigan researchers,

“Firms can use cause marketing to increase prices and profits, but should be aware of the implications of placing different products on cause marketing,” Rajan said. “For public policy officials and consumers who may believe that cause-marketing firms are more caring firms and are genuinely interested in helping others, it may be insightful to understand that cause marketing also allows firms to increase their prices and profits.”

Many corporations are seeking creative and unique ways to differentiate themselves beyond product and services. Employees develop greater loyalty to companies that support long-term good works. It’s also being taken into account in the lists for “Best Companies to Work For.”

A good way for nonprofits to start is with reviewing what other larger organizations have done.  The American Cancer Society has a policy developed to find the right match of partners.

Is your company doing any cause marketing? Has your nonprofit used social media to enhance its interaction with donors, volunteers and its community?


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A blogging approach by Wired Wisconsin | Nonprofit social media

Wired Wisconsin is a coalition of concerned individuals, businesses and organizations working to put the wired-wisconsin-logostate of Wisconsin on the cutting edge of technology. However, like most nonprofits they face challenges in trying to raise funds for outreach and marketing of their message. With only two or three employees and a couple of interns, how do they accomplish statewide what they need to do?

A social approach

After meeting several key staff members of Wired Wisconsin during the recent event – Government 2.0 | Utilizing Social Media – I looked at how they are using  social media efforts to accomplish their organizational goals and the partnerships they are forming along the way.

Wired Wisconsin is actively using social media in their public relations and outreach efforts. They appear to have started their blog about 1 year ago in October of 2008 with weekly updates to Twitter included.  The blog does not identify the author(s)  in anyway, and its lacking a personality at this point. They have a Website setup as a home base for traditional media and social media.  They have links to their Twitter profile, Facebook, Youtube, Podcasts, and a RSS feed for their blog.

Practicing what you preach

You can see that they started slow, with a website and added a blog.  You should have a strong “home” for social media links.  Just consider that with a bio area of 160 characters on Twitter, you don’t have a lot of room to state your mission and issues. So take the time to have good landing pages on your website to explain your mission.  If your budget doesn’t allow that yet, be sure to create a solid LinkedIn profile or other social media profile with very complete details that can help deliver more of your brand and various content for you, but one should be designated as home.

The first six months of blog posts are all Twitter weekly updates of news articles that they added to the Tweet stream. This is an inbound marketing tactic.  This is a good way to start with baby steps based on resources and time. Starting in February 2009, Wired Wisconsin began to offer monthly blog opinion blog posts about the issues they have coalesced around.

May 2009 brought a new addition to the action plan. Bring article content around core issues from other journalists and editorials directly into the blog posts. The Twitter updates continued and in fact they are longer and appear to more much more active during this time period.  Wired Wisconsin also penned more opinion posts covering issues.

While it appears that their Twitter activity is all about outbound press and news media type content, by creating a blog post out of the update (through the use of TwitterTools plugin on their blog)  it does help to give them weekly posts and document activity for the non Twitter users who may want to stay in touch with these issues.

Incorporating video posts

Emily Lenard, Associate Director,  explained that they have used Youtube to post their videos for free and feed to other social media sites such as Facebook. They have an ongoing program to interview state politicians on their stands for issues pertinent to Wired Wisconsin and post them on their Website.

Other uses that they have planned to put in practice for social media include:

  • Press conferences
  • News
  • Events
  • Issue presentations
  • Action alerts
  • Interviews
  • Programs

Emily Lenard has a few comments about a blogging strategy government agencies and nonprofits can follow that might help with blog ideas:

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Government 2.0 | Is using social media the same or different than B2B

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The most recent Madison, Wisconsin social media event, titled Government 2.0 Utilizing Social Media, was presented by Wired Wisconsin. It focused on social media usage for government agencies, elected officials and lobbyists. The program is an effort to get governmental agencies up to speed on social media channels and the tools to engage their audiences. After talking with some of the attendees, its clear that they are behind the curve for implementation, are unclear on how best to use social media to engage, and worried about the personal and agency legal exposure they may encounter.

Many parallels to business

The presentation primarily paralleled social media strategy for business to business markets on many points.  These include, listening to your audience first, selecting tools that are appropriate for the audience, and taking small steps in moving forward so you don’t overwhelm you or your staff.  Having a lawyer, Liza Barry-Kessler, also speak about policy and the special legal issues involved in the government sector was unique, and not something seen too often in the B2B space.

The introduction was by Thad Nation, Director of Wired Wisconsin and principal of Nation Consulting. Wired Wisconsin is a nonprofit coalition of concerned individuals, businesses and organizations working to put the state of Wisconsin on the cutting edge of technology. With goals of education, collaboration and activation, it seems an appropriate platform to use and endorse social media in all sectors of the business and governmental organizations.

Nation commented, “There is a challenge for government agencies to catch up to where most businesses and individuals are at this point of time. The goal of the session today was to provide an overview to start the learning process.”

Emily Lenard, the Associate Director of Wired Wisconsin gave an informative session on why these agencies need to embrace social media and some strategies to do so. As is the case in many public sessions on social media, there was a diverse group of attendees in terms of experience. Lenard, with an engaging style, did a good job of explaining how this channel can bring two-way conversation into the forefront. It can help people who, due to location, might otherwise miss the conversation. It can be an asset to listen to what the public has to say about an issue as well as help organizations achieve goals.

Social media works both ways

She also recognized that constituents in voting districts can use social media to share concerns, complain, and even disparage an elected representative. However, the same channels and tools allow you to share your side of the story and balance the information. Many of the audience’s concerns were around time management, moderation and/or treatment of comments and reactions.

Some of the benefits Lenard pointed out are

* Address feedback as it happens
* Reach out, react and interact with people not otherwise able to speak with you
* Allow for dialogue – two way conversation

Perhaps the biggest issue is encouraging the agencies to focus on organizational goals first. Secondly, begin to listen through a social ecosystem assessment of the people who would use their services or the type of service. Once you have some information you can then determine if social media can directly or indirectly help you. It’s clear that social media will let them connect with a wider audience.

Issues of compliance, privacy and security

The issues of compliance, legality, privacy and security are very real in the Government 2.0 space.  Not that some of these aren’t for private business.  It seems that open records laws can influence how you capture and archive things like “tweets” on Twitter, Facebook postings, etc. Like insurance and financial institutions, what you say and how you say it may get into complex compliance and security related questions.  Proceed with caution in the governmental space, but don’t overlook the benefits to the public.

How do you think they should implement social media?

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